What Makes a Great Customer Onboarding Experience?

So your company just got a new customer? Congratulations!

Originally published at https://millennialmoderator.com

What’s the next step? How do you engage them? How do you retain the new customer? These are the kind of questions you may have, but efficient onboarding has answers to all the questions. Onboarding a new customer properly is the first step after someone signs up for your product or service., If done correctly, it will help assure your new customer that they made the right choice and help you retain them. This is why you should use a solution for digital adoption.

What is Customer Onboarding?

Customer onboarding is the initial process that a new customer goes through when they first accept to work with a particular product or service from a company. The process involves signing up, product or service activation, and meaningful use. Note that the process of onboarding a customer may differ from one company to another depending on the product or service they offer. Effective onboarding also involves guiding them through your product or service. The guidance may include relevant tutorials, and milestone celebrations when your customer achieves a specific target using your product.